Browsed by
Category: Law Firm Improvement

Law firm improvement ideas and methods, regarding people, processes, systems, and clients.

What Are the Signs Your Law Firm Needs Process Improvement in 2021?

What Are the Signs Your Law Firm Needs Process Improvement in 2021?

One clear message from General Legal Counsel is, “law firms must lower fees and follow increasingly restrictive guidelines.” In addition, law firms are now being asked what type of process improvement framework, the firm is deploying. This CRE8 Independent Consultant white paper focuses on internal and external signs that require law firm process improvement and provides a discussion of methodologies, areas, and framework. Areas of the white paper include the following. What are the signs that your firm needs process…

Read More Read More

TOP 2021 IMPROVEMENT IDEAS FOR THE AM LAW 100

TOP 2021 IMPROVEMENT IDEAS FOR THE AM LAW 100

As President of CRE8 Independent Consultants, I regularly assist Am Law 100 Managing Partners and Executive Directors to improve firm practices, operations, and processes.  As such, I am routinely asked what are the top improvement ideas? Here is my top three list for 2021. Reduce Friction.  Identify for the client matter lifecycle where friction exists between the firm and the client.  Identify interaction (touch) points, friction level, frequency, impact (firm and client), and determine strategies to improve.  Many firms look…

Read More Read More

How Can CEO’s and C-Suite Transform Their Company Using Process Innovation and Advanced Technologies?

How Can CEO’s and C-Suite Transform Their Company Using Process Innovation and Advanced Technologies?

In Part 2 of this interview (3 minutes), Andy Jacob, CEO of DotCom Magazine, asks George Dunn, President of CRE8 Independent Consultants, “How can CEO’s transform their company in 2021 through process innovation and proper planning for advanced technologies such as Digital Workflow and RPA?” George discusses how to develop a “Business Process-Focused Digital Transformation Plan, assess ROI, and proper planning methods. For the next part of the interview or for the full interview. To speak with George Dunn, regarding…

Read More Read More

Law Firm Consultant

Law Firm Consultant

Regardless of the size of an AMLAW 100 / 200 firm, there can be a need to hire an external consultant. For example, firms may not have the time or expertise to conduct operational / process improvement, or new technology assessment/ planning. Or there may be specific goals or projects that Managing Partners, Practice Chairs, Executive Directors or Chiefs would like to have an independent assessment or cost/benefit conducted. Law Firm operational improvement can include evaluating firm, department, practice, and…

Read More Read More

Is it Time For Your Law Firm To Fully Embrace Process Improvement?

Is it Time For Your Law Firm To Fully Embrace Process Improvement?

What are the external and internal signs that your law firm needs to fully embrace process improvement? External Signs: Are clients consolidating the roster of firms they engage, requiring increasingly restrictive guidelines; and asking for holdbacks, discounts, write-offs, AFA, and fixed fee life of the matter? Do existing and prospective clients ask what process improvement framework your firm is using to lower fees and costs? Internal Signs: Is your firm writing off fees and costs billed to clients, finding realization is not…

Read More Read More

How Can The C-Suite Reduce Organizational Costs While Improving Service?

How Can The C-Suite Reduce Organizational Costs While Improving Service?

In a retreat, I facilitated for CEO, CFO, CHRO, CAO, CIO, and GLC we discussed how to reduce costs while at the same time improve service to customers and internally. Although there were many options discussed, the conversation focused on three practical technologies Digital Workflow, E-Signature, and Electronic Content Management. Digital Workflow eliminates the need to route information via email, phone, and paper by automating the intake, routing, decision making, and output. Customer and internal requests can be made from mobile devices/computers, tracked, fulfilled, and measured.  Digital…

Read More Read More