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Category: Law Firm Improvement

Law firm improvement ideas and methods, regarding people, processes, systems, and clients.

How Can The C-Suite Reduce Organizational Costs While Improving Service?

How Can The C-Suite Reduce Organizational Costs While Improving Service?

In a retreat, I facilitated for CEO, CFO, CHRO, CAO, CIO, and GLC we discussed how to reduce costs while at the same time improve service to customers and internally. Although there were many technologies discussed, such as AI and Machine Learning, we focused on three practical technologies that can provide immediate benefit – Digital Workflow, E-Signature, and Electronic Content Management. Digital Workflow eliminates the need to route information via email, phone, and paper by automating the intake, routing, decision making, and output. Customer and internal requests…

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What Are the Signs Your Law Firm Needs Process Improvement?

What Are the Signs Your Law Firm Needs Process Improvement?

One clear message from General Legal Counsel is, “law firms must lower fees and follow increasingly restrictive guidelines.” In addition, law firms are now being asked what type of process improvement framework, the firm is deploying. This CRE8 Independent Consultant white paper focuses on internal and external signs that require law firm process improvement and provides a discussion of methodologies, areas, and framework. Areas of the white paper include the following. What are the signs that your firm needs process…

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How Can CEO’s and C-Suite Transform Their Company Using Process Innovation and Advanced Technologies?

How Can CEO’s and C-Suite Transform Their Company Using Process Innovation and Advanced Technologies?

In Part 2 of this interview (3 minutes), Andy Jacob, CEO of DotCom Magazine, asks George Dunn, President of CRE8 Independent Consultants, “How can CEO’s transform their company through process innovation and proper planning for advanced technologies ?” George discusses how to develop a “Business Process-Focused Digital Transformation Plan, to help the CEO, CTO, and the organization as a whole. See interview sections 1 and 3-8 for other topics covered during the interview. For the next part of the interview…

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AM LAW 100 TOP PROCESS IMPROVEMENT IDEAS

AM LAW 100 TOP PROCESS IMPROVEMENT IDEAS

As President of CRE8 Independent Consultants, I regularly assist Am Law 100 Managing Partners and Executive Directors in improving firm practices, operations, and processes.  As such, I am routinely asked what are the top law firm improvement ideas. Here is my list for 2023. Reduce Friction.  Many firms look at matter and operational interactions as separate touchpoints with the client.  However, for General Counsel, there is one firm to rate and decide to engage. One way to improve the firm…

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Law Firm Consultant

Law Firm Consultant

Regardless of the size of an AMLAW 100 / 200 firm, there can be a need to hire an external consultant. For example, firms may not have the time or expertise to conduct operational / process improvement, or new technology assessment/ planning. Or there may be specific goals or projects that Managing Partners, Practice Chairs, Executive Directors or Chiefs would like to have an independent assessment or cost/benefit conducted. Law Firm operational improvement can include evaluating firm, department, practice, and…

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Is it Time For Your Law Firm To Fully Embrace Process Improvement?

Is it Time For Your Law Firm To Fully Embrace Process Improvement?

What are the external and internal signs that your law firm needs to fully embrace process improvement? External Signs: Are clients consolidating the roster of firms they engage, requiring increasingly restrictive guidelines; and asking for holdbacks, discounts, write-offs, AFA, and fixed fee life of the matter? Do existing and prospective clients ask what process improvement framework your firm is using to lower fees and costs? Internal Signs: Is your firm writing off fees and costs billed to clients, finding realization is not…

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