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Category: Process Improvement

Process improvement benefits, methods, and tools including Business Process Management (BPM), Continuous Process Improvement (CPI), Re-engineering, LEAN, Six Sigma, and Friction>Less.

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

What is Organizational Friction? Organizational friction disrupts interaction with operations, customers, and vendors. Friction negatively impacts revenue, expenses, compliance, service, and most importantly “the customer’s experience”. What are the signs of friction? Lost sales, complaints on social media, wasted customer time, lack of coordination between departments, lower profitability, and regulatory/legal penalties are a few examples. Friction causes problems that shouldn’t have happened in the first place. Examples of Organizational Friction include complex on-line order web pages, transferring a customer by phone to…

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Is Your Organizations Digital Workflow Project Momentum Stuck?

Is Your Organizations Digital Workflow Project Momentum Stuck?

A common complaint from organizations and workflow software account representatives is once a successful digital workflow project is completed or several are implemented in departments such as IT or HR, the momentum stalls.  As an independent consultant, after conducting hundreds of workflow studies, for many different platforms including M365, Google, Laserfiche, OpenText, ServiceNow, Nintex, Hyland On-Base, Oracle, Kofax, FileNet/IBM,, and many others….. I believe three primary reasons for “project stall” is the lack of a well thought out and agreed…

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How Can The C-Suite Reduce Organizational Costs While Improving Service?

How Can The C-Suite Reduce Organizational Costs While Improving Service?

In a retreat, I facilitated for CEO, CFO, CHRO, CAO, CIO, and GLC we discussed how to reduce costs while at the same time improve service to customers and internally. Although there were many technologies discussed, such as AI and Machine Learning, we focused on three practical technologies that can provide immediate benefit – Digital Workflow, E-Signature, and Electronic Content Management. Digital Workflow eliminates the need to route information via email, phone, and paper by automating the intake, routing, decision making, and output. Customer and internal requests…

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Why There Is A Need For An Independent Consultant To Assist With Process Improvement And Digital Transformation Planning?

Why There Is A Need For An Independent Consultant To Assist With Process Improvement And Digital Transformation Planning?

Interview Details In Part 1 of this interview (1 minute), Andy Jacob, CEO of DotCom Magazine, introduces George Dunn, President of CRE8 Independent Consultants as the “King of Process Improvement” and discusses George’s approach to process improvement, advanced technology planning, and digital transformation. See interview sections 2 to 8 for other topics covered during the interview. For the next part of this interview To speak with George Dunn, regarding your organization’s need for process improvement and advanced technology planning, contact…

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What Are The Steps And Timeline For Process Improvement And Technology Planning?

What Are The Steps And Timeline For Process Improvement And Technology Planning?

In Part 6 of the interview, Andy Jacob, CEO of DotCom Magazine, asks George Dunn, President of CRE8 Independent Consultants what are the steps and timelines associated with process improvement and technology planning. George discusses the importance of setting clear goals for these projects and how independent consultants can help plan for overall organizational improvement while assisting with specific projects. He also talks about how, if done correctly, procedural process changes can rapidly fix organizational issues, and technology planning can…

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What Are The Skills Necessary To be A Chief Process Officer?

What Are The Skills Necessary To be A Chief Process Officer?

In Part 3 of his interview Kevin Craine, producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the skills necessary to be a Chief Process Officer?  George believes that to function successfully as a Chief Process Officer one must have senior leadership, significant process improvement skills (LEAN, Six Sigma, Quality, Continuous Process Improvement, Re-engineering), and extensive experience with digital transformation (AI, Digital Workflow, Machine Learning, ECM, RPA, data system replacement).  A CPO needs…

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What Are The Signs That An Organization Needs A Chief Process Officer?

What Are The Signs That An Organization Needs A Chief Process Officer?

In Part 2 of his interview Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the signs that an organization needs a Chief Process Officer? George shares that he finds that for most organizations there is not an ongoing focus on process improvement, as they are busy conducting day to day work, and will will instead focus on the process when there is a crisis.  This costs organizations efficiency,…

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Why Is There A Need For A Chief Process Officer?

Why Is There A Need For A Chief Process Officer?

Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants  in Part 1 of this interview, “Why is there a need for a Chief Process Officer?” George shares that after conducting hundreds of process improvement studies for organizations (improving efficiency, quality, service, governance) he finds that most organizations will wait till a process has reached a crisis (letter from regulator,  staff issues, customer complaints,  employee turnover) and then reach out for help….

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What Do You Like Better Fixing Or Automating Processes?

What Do You Like Better Fixing Or Automating Processes?

In part 5 of the interview Andy Jacob CEO of DotCom Magazine asks George Dunn, President of CRE8 Independent Consultants what do you like better fixing or automating processes? George talks about how being independent consultants allows CRE8 to focus on one or both areas, how process improvement can provide rapid results, and the advantages of planning for technology deployment.  For more information regarding CRE8 Independent Consultants. To contact George Dunn, President of CRE8 Incorporated to discuss how CRE8 can assist your…

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What Is The Benefit Of Process Improvement And Technology Planning?

What Is The Benefit Of Process Improvement And Technology Planning?

In part 4 of the interview Andy Jacob, CEO of DotCom Magazine asks George Dunn, President of CRE8 Independent Consultants what is the benefit of process improvement and technology planning? George speaks to reasons organizations ask CRE8 to help fix organizational problems such as reducing stress within the organization, helping employees to work better together, and re-tooling an organization to keep up with growth. On the technology planning side, George talks about the tremendous amount of money organizations are spending…

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