Public Utility Improvement Checklist for 2021
In 2021, electric, natural gas, water, sewage, telephone, and transportation utilities will continue to be under pressure to reduce cost and risk, improve service, and comply with regulation, public disclosure, and litigation requests. What is a Public Utility improvement checklist for 2021? Is there a need to improve internal processes and customer service? If so, inventory process and rank as to the efficiency, service, quality, and risk of penalty. Develop an improvement plan. Does staff working remotely or online interaction…