HOW CAN CRE8 ASSIST LAW FIRMS WITH PROCESS IMPROVEMENT AND DIGITAL TRANSFORMATION? 

HOW CAN CRE8 ASSIST LAW FIRMS WITH PROCESS IMPROVEMENT AND DIGITAL TRANSFORMATION? 

In Part 5 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “How can CRE8 assist Law Firms with process improvement and digital transformation?”  George discusses how CRE8 can also help Law Firms develop a flexible spending model to support the firm as it expands or contracts. George provides specific examples of how CRE8 has improved Law Firm operational, transactional, and litigation areas/practices. George has extensive experience assisting AMLAW 100 and 200 firms with Process Improvement (Re-engineering,…

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WHAT STEPS CAN LAW FIRMS TAKE IN TERMS OF DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?”

WHAT STEPS CAN LAW FIRMS TAKE IN TERMS OF DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?”

In Part 4 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “What steps can Law Firms take In terms of digital transformation and process improvement?” George discusses developing a roadmap for a Law Firm and conducting detailed planning for process improvement and digital transformation. He also speaks about how most Law Firms are busy with day-to-day work and have limited experience performing these types of projects. George discusses the benefit of bringing in an external…

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HOW CAN LAW FIRMS OVERCOME DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT PLANNING CHALLENGES?

HOW CAN LAW FIRMS OVERCOME DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT PLANNING CHALLENGES?

In Part 3 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “How can law firms overcome Digital Transformation And Process Improvement Planning Challenges?” George presents a strategy on how Law Firms can develop a plan to inventory and rank processes that require improvement in terms of cost, volume, quality, need for change, and benefit to the client. George discusses how he works with a firm’s transactional, litigation, and operational areas. George has extensive experience assisting…

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HOW CAN LAW FIRMS BEST PLAN FOR DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?

HOW CAN LAW FIRMS BEST PLAN FOR DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?

In Part 2 of the interview, Kevin Craine Producer of the Digital Transformation Podcast, asks George “How can Law Firms best plan for Digital Transformation and Process Improvement?” George discusses how improving the quality of Law Firm process will better serve the needs of their clients and reduce firm operating costs through eliminating re-work. George also speaks to the benefit of developing detailed technology requirements before vendor selection and deployment. George has extensive experience assisting AMLAW 100 and 200 firms…

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WHAT ARE THE CHALLENGES FOR LAW FIRMS AND IS THERE A NEED FOR A NEW OPERATING MODEL?

WHAT ARE THE CHALLENGES FOR LAW FIRMS AND IS THERE A NEED FOR A NEW OPERATING MODEL?

In Part 1 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “What are the challenges for Law Firms and is there a need for a new operating model?”  George discusses client pressure to lower Law Firm fees, agree to alternative fee agreements, and follow increasingly complex client guidelines. George speaks to how firms must change how they work to meet new fee agreements and maintain/increase profitability. George has extensive experience assisting AMLAW 100 and 200…

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The Need For Law Firm Process Improvement And Digital Transformation

The Need For Law Firm Process Improvement And Digital Transformation

In a five part interview series George Dunn, President of CRE8 Independent Consultants is interviewed by Kevin Crane, award winning Producer of the Digital Transformation Podcast about the need for Law Firm Process Improvement And Digital Transformation.  George has extensive experience assisting AMLAW 100 and 200 firms with Process Improvement And Digital Transformation.  He is published in Law Technology News, Corporate Counsel, and General Counsel.  Interview sections, include challenges for Law Firms and the need for a new operating model,…

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IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

What is Organizational Friction? Organizational friction disrupts interaction with operations, customers, and vendors. Friction negatively impacts revenue, expenses, compliance, service, and most importantly “the customer’s experience”. What are the signs of friction? Lost sales, complaints on social media, wasted customer time, lack of coordination between departments, lower profitability, and regulatory/legal penalties are a few examples. Friction causes problems that shouldn’t have happened in the first place. Examples of Organizational Friction include complex on-line order web pages, transferring a customer by phone to…

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The Rising Need For A Chief Process Officer

The Rising Need For A Chief Process Officer

In a five part interview series George Dunn, President of CRE8 Independent Consultants is interviewed by Kevin Crane, award winning Producer of the Digital Transformation Podcast about the rising need for a Chief Process Officer.  Interview sections include the need for a Chief Process Officer (CPO), signs an organization needs a CPO, skills necessary to be a CPO, how to engage a CPO, and how CRE8 Independent Consultants can provide a part or full-time Chief Process Officer. George believes a…

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How CRE8 Can Provide A Full or Part-Time Chief Process Officer?

How CRE8 Can Provide A Full or Part-Time Chief Process Officer?

In Part 5 of his interview Kevin Craine, Producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants, “How Can CRE8 Provide a Full or Part-Time Chief Process Officer?” George discusses how, over the years, he has found that although computer vendors were happy to sell their products to organizations, there was no one in the front seat with the client helping to develop application requirements, evaluate vendor solutions (abilities, ROI), and help hold vendors accountable….

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How Can A Chief Process Officer Assess And Improve An Organization?

How Can A Chief Process Officer Assess And Improve An Organization?

In Part 4 of his interview Kevin Craine, producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants, “How Can a Chief Process Officer Assess and Improve an Organization?” One approach, George discusses, is for a CPO to develop an enterprise (or division) process improvement plan and roadmap. This plan can articulate how to decrease process cost (and risks), increase process quality, efficiency, and service; and specify what process and technology changes are needed. For many…

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