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Category: Public Utilities

Public Utilities, including electric, natural gas, water, sewage, telephone, and transportation; advice regarding process improvement, paperless technology planning (ECM, workflow, ERM), information governance, and legacy system replacement.

Will Your Records Management Policies, Procedures, Guidelines, Schedules, And Systems Protect Your Utility?

Will Your Records Management Policies, Procedures, Guidelines, Schedules, And Systems Protect Your Utility?

Why is records management important? Have you heard about the penalties that can be levied by courts if a State of Washington Public Utility is not able to respond to public records requests?  Have important electronic or paper documents every gone missing?  Can you easily search for documents on shared network drives? Are paper documents kept forever (ongoing storage costs)?  Do you have thousands of emails stored in your inbox? What is the first step to protecting your Utility?  Well…

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Digital Workflow, An Innovative Idea & Cost Savings Tool For Your Organization

Digital Workflow, An Innovative Idea & Cost Savings Tool For Your Organization

What is Digital Workflow? Our Independent Consultant Studies find that digital workflow technology can significantly reduce organizational costs; and improve efficiency, quality, and service. Improvements can range from 20% to 10x. This is accomplished by automating the enterprise, department, and group processes, including interaction with customers and vendors. Why should it be a manual process if it can be automated! Workflow can be developed with easy to use point and click development tools, provide for automated decisions, allow for parallel/sequential routing, and be…

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Public Utility Improvement Checklist for 2021

Public Utility Improvement Checklist for 2021

In 2021, electric, natural gas, water, sewage, telephone, and transportation utilities will continue to be under pressure to reduce cost and risk, improve service, and comply with regulation, public disclosure, and litigation requests. What is a Public Utility improvement checklist for 2021? Is there a need to improve internal processes and customer service? If so, inventory process and rank as to the efficiency, service, quality, and risk of penalty. Develop an improvement plan. Does staff working remotely or online interaction…

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IS YOUR UTILITY BILLING AND FINANCE SYSTEM FRUSTRATING YOU?

IS YOUR UTILITY BILLING AND FINANCE SYSTEM FRUSTRATING YOU?

As independent consultants, when we are speaking with Public Utilities about their organizational improvement goals, many tell us that their current Utility Billing and Finance computer system is not working as they wish.  Areas of concern can include utility billing maintenance, adjustment and fees, accounts payable, reports, payroll, general ledger, billing revenue, timesheets, customer portal, and electronic document management. What are the Reasons? The current Utility Billing and Finance Computer system is not functioning as needed; staff has to spend…

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