How To Improve Processes To Better Support Remote Operations And Workers
In 2021, whether you are looking to continue to allow workers to work remotely, or you are going to establish adjunct operations (or employees) in other countries to reduce organizational costs, your ultimate success will be judged in terms of how well the process works in terms of communication, quality, cost, friction, and service. After working with hundreds of organizations as an independent process improvement consultant I have some ideas to help get this conversation started but first, let me…