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The Rising Need For A Chief Process Officer

The Rising Need For A Chief Process Officer

In a five part interview series George Dunn, President of CRE8 Independent Consultants is interviewed by Kevin Crane, award winning Producer of the Digital Transformation Podcast about the rising need for a Chief Process Officer.  Interview sections include the need for a Chief Process Officer (CPO), signs an organization needs a CPO, skills necessary to be a CPO, how to engage a CPO, and how CRE8 Independent Consultants can provide a part or full-time Chief Process Officer. George believes a…

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How CRE8 Can Provide A Full or Part-Time Chief Process Officer?

How CRE8 Can Provide A Full or Part-Time Chief Process Officer?

In Part 5 of his interview Kevin Craine, Producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants, “How Can CRE8 Provide a Full or Part-Time Chief Process Officer?” George discusses how, over the years, he has found that although computer vendors were happy to sell their products to organizations, there was no one in the front seat with the client helping to develop application requirements, evaluate vendor solutions (abilities, ROI), and help hold vendors accountable….

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How Can A Chief Process Officer Assess And Improve An Organization?

How Can A Chief Process Officer Assess And Improve An Organization?

In Part 4 of his interview Kevin Craine, producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants, “How Can a Chief Process Officer Assess and Improve an Organization?” One approach, George discusses, is for a CPO to develop an enterprise (or division) process improvement plan and roadmap. This plan can articulate how to decrease process cost (and risks), increase process quality, efficiency, and service; and specify what process and technology changes are needed. For many…

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Does Your Organization Need A Chief Process Officer?

Does Your Organization Need A Chief Process Officer?

Chief Process Officer Need, Definition, and Consulting Assistance. Is There a Need for a Chief Process Officer? Is your organization under pressure to reduce expenses while at the same time, improve quality and service? Have past process improvement initiatives lacked sustainability and coordinated direction? Can issues (defects) in products or services result in customer service, liability, or regulatory issues? Does your organization need to innovate to be competitive? Is there a benefit to have process risks and improvement objectively measured? Is…

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What Are The Skills Necessary To be A Chief Process Officer?

What Are The Skills Necessary To be A Chief Process Officer?

In Part 3 of his interview Kevin Craine, producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the skills necessary to be a Chief Process Officer?  George believes that to function successfully as a Chief Process Officer one must have senior leadership, significant process improvement skills (LEAN, Six Sigma, Quality, Continuous Process Improvement, Re-engineering), and extensive experience with digital transformation (AI, Digital Workflow, Machine Learning, ECM, RPA, data system replacement).  A CPO needs…

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What Are The Signs That An Organization Needs A Chief Process Officer?

What Are The Signs That An Organization Needs A Chief Process Officer?

In Part 2 of his interview Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the signs that an organization needs a Chief Process Officer? George shares that he finds that for most organizations there is not an ongoing focus on process improvement, as they are busy conducting day to day work, and will will instead focus on the process when there is a crisis.  This costs organizations efficiency,…

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Why Is There A Need For A Chief Process Officer?

Why Is There A Need For A Chief Process Officer?

Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants  in Part 1 of this interview, “Why is there a need for a Chief Process Officer?” George shares that after conducting hundreds of process improvement studies for organizations (improving efficiency, quality, service, governance) he finds that most organizations will wait till a process has reached a crisis (letter from regulator,  staff issues, customer complaints,  employee turnover) and then reach out for help….

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Is There a Need for a Chief Process Officer?

Is There a Need for a Chief Process Officer?

Is your organization under pressure to reduce expenses while at the same time, improve quality and service? Have past process improvement initiatives lacked sustainability and coordinated direction? Can issues (defects) in products or services result in customer service, liability, or regulatory issues? Does your organization need to innovate to be competitive? Is there a benefit to have process risks and improvement objectively measured? If the answer is yes to the above, a Chief Process Officer may be the answer. What…

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