What is Digital Workflow? Our Independent Consultant Studies find that digital workflow technology can significantly reduce organizational costs; and improve efficiency, quality, and service. Improvements can range from 20% to 10x.

This is accomplished by automating the enterprise, department, and group processes, including interaction with customers and vendors. Why should it be a manual process if it can be automated!

Workflow can be developed with easy to use point and click development tools, provide for automated decisions, allow for parallel/sequential routing, and be integrated into electronic forms that are filled out from a portal, cell phone, or email. The workflow can be initiated by a customer, internal request, automated task, or an event.

What are Digital Workflow Challenges? Workflow not:

• expanded to other areas of the organization, due to lack of an enterprise-wide plan and budget,
• providing the level of improvement possible because the underlying process is not cleaned up and improved before automation,
• speeding up the process because of incorrect design (to detailed, not detailed enough, or lack of integration with email, portals, forms, content systems, and data systems), and
• having the functionality required (selection of the wrong workflow product).

How to Plan for Workflow? 

• A well-developed enterprise digital workflow technology plan will set budget, expectations, and a multi-year roadmap.
• Documenting and correcting issues in the underlying process can dramatically increase the benefit of workflow technology.
• Proper design of workflow to provide benefit (efficiency, quality, service, governance).
• Selection or use of the right workflow product.
• Set up of workflow metrics and measurement to allow for on-going improvement.

To see additional CRE8 Independent Consultant workflow articles and white papers Read More or to learn how we can be of help to your organization Contact Us.

About the Author. George Dunn, President of CRE8 Independent Consultants, is a worldwide Digital Workflow and Process Improvement consultant, speaker, and author. He has assisted hundreds of organizations with workflow planning. He can be reached as follows and on Linkedin.