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Author: CRE8Blog

Since 1995, CRE8® Incorporated Independent Consultants have helped organizations plan for Process Improvement, Workflow / ECM Paperless Technologies, Information Governance, and Complex Computer System Replacement.
How To Improve Processes To Better Support Remote Operations And Workers

How To Improve Processes To Better Support Remote Operations And Workers

In 2021, whether you are looking to continue to allow workers to work remotely, or you are going to establish adjunct operations (or employees) in other countries to reduce organizational costs, your ultimate success will be judged in terms of how well the process works in terms of communication, quality, cost, friction, and service. After working with hundreds of organizations as an independent process improvement consultant I have some ideas to help get this conversation started but first, let me…

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C-Suite Guide: How To Develop A “Business-Focused” Digital Transformation Plan

C-Suite Guide: How To Develop A “Business-Focused” Digital Transformation Plan

C-Suite executives hear it every day in the news “digital transformation”, “workflow”, “robotic process automation”, “e-signature”, and “hyper-automation”. Sure it sounds great, but what is the cost/benefit, and where should your organization focus? After conducting hundreds of enterprise, department, workgroup, and process-level studies, for organizations ranging in size from 25 to 250,000 employees, across all industries, I have a couple of ideas for you. What not to do. Try to find a home for the technology, let individual users or…

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RPA The Secret to Your Workflow Sustainability

RPA The Secret to Your Workflow Sustainability

Organizations throughout the world are realizing the benefits of using Robotic Processing Automation (RPA) to cut down the time spent on manual tasks that can be easily automated. Because RPA-fueled workflows mimic human actions without the need for human intervention, RPA and technologies such as Digital Workflow can dramatically increase organizational efficiency and cost savings for almost all operational and back-office processes. However without a comprehensive plan, RPA will become sidelined over time, and investment in this technologies will be…

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Public Housing Authority 2021 Improvement Checklist

Public Housing Authority 2021 Improvement Checklist

As an independent consultant, I help Public Housing Authorities improve their processes and evaluate computer vendors.  With COVID-19 causing HA unforeseen expenses, a needed to work remotely (electronically) and improve automation; here is my HA improvement idea checklist for 2021. Get rid of the paper, better organize electronic documents, and create electronic workflows. Do employees need to access paper files to conduct their work? Are documents stored, all over the office, in shared network drives, email, paper, and outside storage…

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Top Three C-Suite Improvement Ideas For 2021

Top Three C-Suite Improvement Ideas For 2021

As President of CRE8 Independent Consultants, I work with CEOs, C-Suite, and Directors of companies to solve organizational problems and identify new opportunities.  With COVID-19 causing shifts in profitability, increased number of employees working from home, use of online systems, and changes in how services/products are delivered, I have put together my top three C-Suite Checklist improvement ideas for 2021. Reduce Friction.  Assess where friction exists between the customer and your organization, between internal departments/groups, and with your vendors.  In…

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Public Utility Improvement Checklist for 2021

Public Utility Improvement Checklist for 2021

In 2021, electric, natural gas, water, sewage, telephone, and transportation utilities will continue to be under pressure to reduce cost and risk, improve service, and comply with regulation, public disclosure, and litigation requests. What is a Public Utility improvement checklist for 2021? Is there a need to improve internal processes and customer service? If so, inventory process and rank as to the efficiency, service, quality, and risk of penalty. Develop an improvement plan. Does staff working remotely or online interaction…

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Is Your Organizations Digital Workflow Project Momentum Stuck?

Is Your Organizations Digital Workflow Project Momentum Stuck?

A common complaint from organizations and workflow software account representatives is once a successful digital workflow project is completed or several are implemented in departments such as IT or HR, the momentum stalls.  As an independent consultant, after conducting hundreds of workflow studies, for many different platforms including FileNet/IBM, OpenText, Servicenow, Power Automate, Hyland On-Base, Oracle, Kofax, LaserFiche, and many others….. I believe three primary reasons for “project stall” is the lack of a well thought out and agreed to…

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HOW TO RE-OPEN SECTORS OF THE ECONOMY WHILE PROTECTING LIVES? STANDARD OPERATING PROCEDURES

HOW TO RE-OPEN SECTORS OF THE ECONOMY WHILE PROTECTING LIVES? STANDARD OPERATING PROCEDURES

The current COVID-19 health crisis has costs lives and inflicted a disastrous impact on the United States economy.  Today, government and businesses are identifying how to reopen sectors of the economy while at the same time protecting workers and the public.  Organizations are struggling with how to operate efficiently while staff work from home, a decreased onsite office workforce, and a shift in customer demand. In addition, there can be confusion about who to listen to the federal, state, or…

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PUBLIC HOUSING AUTHORITIES, IS IT TIME TO GO PAPERLESS?

PUBLIC HOUSING AUTHORITIES, IS IT TIME TO GO PAPERLESS?

Today, many Public Housing Authorities are struggling to operate remotely or efficiently, as many of their documents and files are still paper-based.  Given the current COVID-19 health crisis, this puts staff at risk when they have to go into the office to pick up or access their paper files.  Also, staff report that finding, managing, sharing, and protecting documents stored in email, shared network drives, and paper systems can be a challenge. As one Public Housing Authority executive, I spoke…

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