Digital Transformation Consultant, Roles, and Responsibilities
A Powerful Tool
Digital transformation is a powerful tool to automate manual tasks, lower costs, and improve your relationship with your customer. Studies show that if planned for correctly, digital transformation will provide a return on investment from 25% to 10x. However, if not planned for correctly and you engage vendors, it’s like getting in a cab with no destination. while the meter keeps running.
How To Be Successful?
The number one key to being successful with digital technologies? Selection of the right digital transformation consultant to help your organization.
Reasons For A Consultant
Reason 1: It’s a jungle out there! Digital technologies consist of many platforms, products, and tools including capture, recognition, machine learning, content management, workflow, robotic process automation, AI, and electronic records management. If you want these technologies to work for your organization they have to be planned for correctly; otherwise, it’s called sprawl.
Reason 2: Technology without a plan is just a nifty idea! A digital transformation consultant can help your organization develop an enterprise plan to provide a roadmap based upon cost/benefit so that projects can be categorized, planned, budgeted, and approved.
Reason 3: Automate a mess; get a faster mess! Unless processes are improved and cleaned up before automation, the return on investment will be substantially less than possible. A digital transformation consultant can develop process baselines (current state) to identify current process costs, risks, issues, and noncompliance; process redesign goals and maps; and change action plans.
Reason 4: Would you build a new home without a blueprint for the builder to follow? A digital transformation consultant can develop digital transformation business-level requirements, workflow maps, technical requirements, vendor requests for proposal/information, change management strategies, estimated project costs, and return on investment (ROI) assessment.
Reason 5: Is accountability important? A digital transformation consultant will develop project plans identify timelines, project dependencies and risks, responsibilities, change management, acceptance criteria, progress, and completion. These plans will help hold integrators, vendors, and internal staff accountable for the proper completion of the project on time and within budget.
How Do I Know?
Since 1995, I have assisted over 300 clients ranging in size from 25 to 250,000 employees across all industries and vendor platforms; with digital transformation. And as independent consultants, we at CRE8 can provide an objective voice regarding digital transformation planning, process improvement, return on investment assessment, vendor evaluation, and project management.
Learn More About How To Plan
Would you like to know more about how to plan for digital transformation and technologies? Give me a call. I am happy at no cost to discuss your requirements and provide ideas on how I and my organization can help. Look forward to speaking. Best George Dunn, President CRE8 Independent Consultants.