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Month: May 2024

How To Reduce Transportation Company Operating Costs and Improve Customer Service (Free Presentation).

How To Reduce Transportation Company Operating Costs and Improve Customer Service (Free Presentation).

In thirty minutes, the workshop will discuss for Air, Sea, and Land Transportation companies, 30 ideas how to: Who should attend? Transportation C-Suite, Directors, and Managers, operational and technology-focused, interested in dramatically improving their organizations in 2023. Attendees can sign up for the June 28th or June 29th, session. A recorded session will be available. Speakers George Dunn, President of CRE8 Independent Consultants, has over 28 years of experience helping organizations, including Air, Sea, and Land Transportation, with process improvement…

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Legacy System Replacement Options and Planning Strategies

Legacy System Replacement Options and Planning Strategies

So the day has come to replace an older, complex (Legacy) computer system. Why? The system will soon not be supported by the vendor, no longer able to be supported by internal staff, not allow for growth or new requirements, and/or continue to be too costly to support. Why is there a challenge in replacing Legacy systems?  The responsibility to oversee the replacement of a Legacy system, which has been developed, configured, and customized over many years is daunting, risky, and…

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What Are the Signs Your Law Firm Needs Process Improvement?

What Are the Signs Your Law Firm Needs Process Improvement?

One clear message from General Legal Counsel is, “law firms must lower fees and follow increasingly restrictive guidelines.” In addition, law firms are now being asked what type of process improvement framework, the firm is deploying. This CRE8 Independent Consultant white paper focuses on internal and external signs that require law firm process improvement and provides a discussion of methodologies, areas, and framework. Areas of the white paper include the following. What are the signs that your firm needs process…

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What Are The Skills Necessary To be A Chief Process Officer?

What Are The Skills Necessary To be A Chief Process Officer?

In Part 3 of his interview Kevin Craine, producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the skills necessary to be a Chief Process Officer?  George believes that to function successfully as a Chief Process Officer one must have senior leadership, significant process improvement skills (LEAN, Six Sigma, Quality, Continuous Process Improvement, Re-engineering), and extensive experience with digital transformation (AI, Digital Workflow, Machine Learning, ECM, RPA, data system replacement).  A CPO needs…

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What Are The Signs That An Organization Needs A Chief Process Officer?

What Are The Signs That An Organization Needs A Chief Process Officer?

In Part 2 of his interview Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the signs that an organization needs a Chief Process Officer? George shares that he finds that for most organizations there is not an ongoing focus on process improvement, as they are busy conducting day to day work, and will will instead focus on the process when there is a crisis.  This costs organizations efficiency,…

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Why Is There A Need For A Chief Process Officer?

Why Is There A Need For A Chief Process Officer?

Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants  in Part 1 of this interview, “Why is there a need for a Chief Process Officer?” George shares that after conducting hundreds of process improvement studies for organizations (improving efficiency, quality, service, governance) he finds that most organizations will wait till a process has reached a crisis (letter from regulator,  staff issues, customer complaints,  employee turnover) and then reach out for help….

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