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Tag: Law Firm Process Improvement

The Case For Law Firm Standard Operating Procedures

The Case For Law Firm Standard Operating Procedures

I recently gave a presentation on the benefits of law firms developing standard operating procedures. Why is this important? Did you know that for most firms less than 35% of their process are effectively documented (complete, consistent, detailed, up-to-date). What is the cost to the firm? 1) When employees leave, firm and client knowledge walks right out the door. 2) Digital transformation is less effective as business rules are not correctly automated. 3) The client questions what is happening when…

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HOW CAN LAW FIRMS OVERCOME DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT PLANNING CHALLENGES?

HOW CAN LAW FIRMS OVERCOME DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT PLANNING CHALLENGES?

In Part 3 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “How can law firms overcome Digital Transformation And Process Improvement Planning Challenges?” George presents a strategy on how Law Firms can develop a plan to inventory and rank processes that require improvement in terms of cost, volume, quality, need for change, and benefit to the client. George discusses how he works with a firm’s transactional, litigation, and operational areas. George has extensive experience assisting…

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WHAT ARE THE CHALLENGES FOR LAW FIRMS AND IS THERE A NEED FOR A NEW OPERATING MODEL?

WHAT ARE THE CHALLENGES FOR LAW FIRMS AND IS THERE A NEED FOR A NEW OPERATING MODEL?

In Part 1 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “What are the challenges for Law Firms and is there a need for a new operating model?”  George discusses client pressure to lower Law Firm fees, agree to alternative fee agreements, and follow increasingly complex client guidelines. George speaks to how firms must change how they work to meet new fee agreements and maintain/increase profitability. George has extensive experience assisting AMLAW 100 and 200…

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The Need For Law Firm Process Improvement And Digital Transformation

The Need For Law Firm Process Improvement And Digital Transformation

In a five part interview series George Dunn, President of CRE8 Independent Consultants is interviewed by Kevin Crane, award winning Producer of the Digital Transformation Podcast about the need for Law Firm Process Improvement And Digital Transformation.  George has extensive experience assisting AMLAW 100 and 200 firms with Process Improvement And Digital Transformation.  He is published in Law Technology News, Corporate Counsel, and General Counsel.  Interview sections, include challenges for Law Firms and the need for a new operating model,…

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What Are the Signs Your Law Firm Needs Process Improvement?

What Are the Signs Your Law Firm Needs Process Improvement?

One clear message from General Legal Counsel is, “law firms must lower fees and follow increasingly restrictive guidelines.” In addition, law firms are now being asked what type of process improvement framework, the firm is deploying. This CRE8 Independent Consultant white paper focuses on internal and external signs that require law firm process improvement and provides a discussion of methodologies, areas, and framework. Areas of the white paper include the following. What are the signs that your firm needs process…

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AM LAW 100 TOP PROCESS IMPROVEMENT IDEAS

AM LAW 100 TOP PROCESS IMPROVEMENT IDEAS

As President of CRE8 Independent Consultants, I regularly assist Am Law 100 Managing Partners and Executive Directors in improving firm practices, operations, and processes.  As such, I am routinely asked what are the top law firm improvement ideas. Here is my list for 2023. Reduce Friction.  Many firms look at matter and operational interactions as separate touchpoints with the client.  However, for General Counsel, there is one firm to rate and decide to engage. One way to improve the firm…

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Law Firm Consultant

Law Firm Consultant

Regardless of the size of an AMLAW 100 / 200 firm, there can be a need to hire an external consultant. For example, firms may not have the time or expertise to conduct operational / process improvement, or new technology assessment/ planning. Or there may be specific goals or projects that Managing Partners, Practice Chairs, Executive Directors or Chiefs would like to have an independent assessment or cost/benefit conducted. Law Firm operational improvement can include evaluating firm, department, practice, and…

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Is it Time For Your Law Firm To Fully Embrace Process Improvement?

Is it Time For Your Law Firm To Fully Embrace Process Improvement?

What are the external and internal signs that your law firm needs to fully embrace process improvement? External Signs: Are clients consolidating the roster of firms they engage, requiring increasingly restrictive guidelines; and asking for holdbacks, discounts, write-offs, AFA, and fixed fee life of the matter? Do existing and prospective clients ask what process improvement framework your firm is using to lower fees and costs? Internal Signs: Is your firm writing off fees and costs billed to clients, finding realization is not…

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