In Part 3 of his interview Kevin Craine, producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants “What are the skills necessary to be a Chief Process Officer? 

George believes that to function successfully as a Chief Process Officer one must have senior leadership, significant process improvement skills (LEAN, Six Sigma, Quality, Continuous Process Improvement, Re-engineering), and extensive experience with digital transformation (AI, Digital Workflow, Machine Learning, ECM, RPA, data system replacement).  A CPO needs to be able to see beyond specific methods and tools to identify the approaches and plan that will solve a wide variety of organization issues.  He finds that this is not a role that other Chiefs, Directors, or project managers can fulfill as they do not have the time, skills, and/or objectivity required.  

For many organizations the answer is a Chief Process Officer (fractional or full time).  A CPO will support process improvement continuity, continuous improvement, successful digital transformation, and an organizational focus on the process.  

For more information regarding CRE8 Independent Consultants  or Chief Process Officer definition and need.

To contact George Dunn, President of CRE8 Incorporated to discuss how CRE8 can assist your organization.

To see all Chief Process Officer interviews of George Dunn by Kevin Craine Producer of Digital Transformation see Digital Transformation Podcast | CRE8 Consultant Blog (cre8inc.blog)