I recently gave a presentation on the benefits of developing standard operating procedures. Why is this important? Did you know, that for most organizations, less than 35% of their process are effectively documented (complete, consistent, detailed, up-to-date).

What is the cost? 1) When employees leave, their organizational knowledge walks right out the door. 2) Digital transformation is less effective as business rules are not correctly automated. 3) The customers question what is happening when products/services delivered are inconsistent. 4) Organizational expenses are higher than necessary as rework to fix mistakes occurs. 5) Risk of regulatory non-compliance is increased.

The answer? The development of standard operating procedures will allow for processes to be documented, discussed, improved, followed consistently, trained on, easily updated, version controlled, and approved when there are changes.

SOPs can be developed with or without flowcharts (text only). A common look, banner, and feel (your company brand) can be incorporated. Video clips and links to supporting forms and templates can be added. The level of detail necessary depends on the process and your goals.

For more information, feel free to reach out to me. Happy to discuss SOP strategies and automation options. Best George Dunn, President CRE8 Independent Consultants. Contact us CRE8 Independent Consultants