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Tag: #Process

Is Process Improvement Valuable In Our Personal Life?

Is Process Improvement Valuable In Our Personal Life?

I have conducted organizational process improvement for over 25 years. In this work, I have used methods such as Total Quality Management, Business Process Management, LEAN, Six Sigma, and Friction>Less™.  These methods provide a way to help organizations improve efficiency, quality, and service. So as we plan for the new year, I have to ask the question. Can we use process improvement methods in our personal life? In reflecting upon this question, here are key concepts, I believe, can help eliminate what is unnecessary,…

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C-Suite Top Four Improvement Ideas for 2020

C-Suite Top Four Improvement Ideas for 2020

As President of CRE8 independent consultants, I regularly work with CEOs, Chiefs, and Directors to solve organizational problems and identify new opportunities.  Based on this work, my top four C-Suite improvement ideas for 2020 are as follows. Better understand your organization from the perspective of the customer. For a moment, forget about web site clicks, likes, deep data conversations, and internal reports; have your executives talk directly to customers. Ask why do they purchase your services or products?  When do…

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