Browsed by
Category: Process Improvement

Process improvement benefits, methods, and tools including Business Process Management (BPM), Continuous Process Improvement (CPI), Re-engineering, LEAN, Six Sigma, and Friction>Less.

The Need For Standard Operating Procedures

The Need For Standard Operating Procedures

I recently gave a presentation on the benefits of developing standard operating procedures. Why is this important? Did you know, that for most organizations, less than 35% of their process are effectively documented (complete, consistent, detailed, up-to-date). What is the cost? 1) When employees leave, their organizational knowledge walks right out the door. 2) Digital transformation is less effective as business rules are not correctly automated. 3) The customers question what is happening when products/services delivered are inconsistent. 4) Organizational…

Read More Read More

The Benefit of Reducing Friction In Our Personal Lives.

The Benefit of Reducing Friction In Our Personal Lives.

The benefit of reducing friction in our personal lives. Part 4 excerpt of interview with George Dunn, President CRE8 Independent Consultants by Jeremy Jones, CEO Ideas and Impact Podcast. (1.3 minutes).  Mr. Dunn has extensive experience assisting fortune 100, middle market, and government with Process Improvement (Friction-Less, Re-engineering, LEAN, Six Sigma, Total Quality, and Business Process Improvement) and Digital Transformation (Digital Workflow, RPA, ECM, Machine Learning, and AI). He speaks at worldwide events and is a recognized author. For more information…

Read More Read More

Benefits of a Frictionless Organization – Internally

Benefits of a Frictionless Organization – Internally

In this interview, George discusses how to reduce friction internally within departments and across the organization. This is the Part 3 excerpt of interview with George Dunn, President CRE8 Independent Consultants by Jeremy Jones, CEO Ideas and Impact Podcast. (2.5 minutes). Mr. Dunn has extensive experience assisting fortune 100, middle market, and government with Process Improvement (Friction-Less, Re-engineering, LEAN, Six Sigma, Total Quality, and Business Process Improvement) and Digital Transformation (Digital Workflow, RPA, ECM, Machine Learning, and AI). He speaks…

Read More Read More

Benefits Of A Frictionless Organization

Benefits Of A Frictionless Organization

Benefits of a Frictionless Organization – Introduction. Part 1 Interview of George Dunn, President CRE8 Independent Consultants by Jeremy Jones, CEO Ideas and Impact Podcast. (1.3 minutes). Mr. Dunn has extensive experience assisting fortune 100, middle market, and government with Process Improvement (Friction-Less, Re-engineering, LEAN, Six Sigma, Total Quality, and Business Process Improvement) and Digital Transformation (Digital Workflow, RPA, ECM, Machine Learning, and AI). He speaks at worldwide events and is a recognized author. For more information, contact CRE8 Independent Consultants  …

Read More Read More

Benefits Of A Frictionless Organization – Approach

Benefits Of A Frictionless Organization – Approach

Benefits Of A Frictionless Organization – Approach.  Part 2 Interview of George Dunn, President CRE8 Independent Consultants by Jeremy Jones, CEO Ideas and Impact Podcast. (4 minutes).  In this section, George discusses the costs of friction to an organization, approaches to reducing friction, and examples.  Mr. Dunn has extensive experience assisting fortune 100, middle market, and government with Process Improvement (Friction-Less, Re-engineering, LEAN, Six Sigma, Total Quality, and Business Process Improvement) and Digital Transformation (Digital Workflow, RPA, ECM, Machine Learning, and…

Read More Read More

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

What is Organizational Friction? Organizational friction disrupts interaction with operations, customers, and vendors. Friction negatively impacts revenue, expenses, compliance, service, and most importantly “the customer’s experience”. What are the signs of friction? Lost sales, complaints on social media, wasted customer time, lack of coordination between departments, lower profitability, and regulatory/legal penalties are a few examples. Friction causes problems that shouldn’t have happened in the first place. Examples of Organizational Friction include complex on-line order web pages, transferring a customer by phone to…

Read More Read More

Is Your Organizations Digital Workflow Project Momentum Stuck?

Is Your Organizations Digital Workflow Project Momentum Stuck?

A common complaint from organizations and workflow software account representatives is once a successful digital workflow project is completed or several are implemented in departments such as IT or HR, the momentum stalls.  As an independent consultant, after conducting hundreds of workflow studies, for many different platforms including M365, Google, Laserfiche, OpenText, ServiceNow, Nintex, Hyland On-Base, Oracle, Kofax, FileNet/IBM,, and many others….. I believe three primary reasons for “project stall” is the lack of a well thought out and agreed…

Read More Read More

How Can The C-Suite Reduce Organizational Costs While Improving Service?

How Can The C-Suite Reduce Organizational Costs While Improving Service?

In a retreat, I facilitated for CEO, CFO, CHRO, CAO, CIO, and GLC we discussed how to reduce costs while at the same time improve service to customers and internally. Although there were many technologies discussed, such as AI and Machine Learning, we focused on three practical technologies that can provide immediate benefit – Digital Workflow, E-Signature, and Electronic Content Management. Digital Workflow eliminates the need to route information via email, phone, and paper by automating the intake, routing, decision making, and output. Customer and internal requests…

Read More Read More

Why There Is A Need For An Independent Consultant To Assist With Process Improvement And Digital Transformation Planning?

Why There Is A Need For An Independent Consultant To Assist With Process Improvement And Digital Transformation Planning?

Interview Details In Part 1 of this interview (1 minute), Andy Jacob, CEO of DotCom Magazine, introduces George Dunn, President of CRE8 Independent Consultants as the “King of Process Improvement” and discusses George’s approach to process improvement, advanced technology planning, and digital transformation. See interview sections 2 to 8 for other topics covered during the interview. For the next part of this interview To speak with George Dunn, regarding your organization’s need for process improvement and advanced technology planning, contact…

Read More Read More

What Are The Steps And Timeline For Process Improvement And Technology Planning?

What Are The Steps And Timeline For Process Improvement And Technology Planning?

In Part 6 of the interview, Andy Jacob, CEO of DotCom Magazine, asks George Dunn, President of CRE8 Independent Consultants what are the steps and timelines associated with process improvement and technology planning. George discusses the importance of setting clear goals for these projects and how independent consultants can help plan for overall organizational improvement while assisting with specific projects. He also talks about how, if done correctly, procedural process changes can rapidly fix organizational issues, and technology planning can…

Read More Read More