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Category: Law Firm Improvement

Law firm improvement ideas and methods, regarding people, processes, systems, and clients.

How Do You Know If Your Law Firm Will Benefit From A Chief Process Officer (CPO)? 

How Do You Know If Your Law Firm Will Benefit From A Chief Process Officer (CPO)? 

How do you know if your law firm will benefit from a Chief Process Officer (CPO)? A full-time or fractional (part-time) CPO can help your law firm if the answer is as follows to one or more of the following questions.  Areas include law firm fees, operations, processes, and computer systems. Law Firm Fees Yes Is your law firm under ongoing pressure to reduce fees and, at the same time, increase partner profitability?   Are clients asking for holdbacks, discounts, write-offs,…

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Does Your Law Firm Need A Chief Process Officer?

Does Your Law Firm Need A Chief Process Officer?

This white paper will ask and answer the following four questions. 1) How do you know if your law firm will benefit from a full-time or fractional (part-time) Chief Process Officer (CPO)?  2) What are the responsibilities and qualifications of a Chief Process Officer?  3) Why can’t the partners and other chiefs just conduct this work for their areas? 4) What happens if there is no CPO in place? Made with Visme This paper is written by George Dunn, President CRE8 Independent Consultants. George…

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The Case For Law Firm Standard Operating Procedures

The Case For Law Firm Standard Operating Procedures

I recently gave a presentation on the benefits of law firms developing standard operating procedures. Why is this important? Did you know that for most firms less than 35% of their process are effectively documented (complete, consistent, detailed, up-to-date). What is the cost to the firm? 1) When employees leave, firm and client knowledge walks right out the door. 2) Digital transformation is less effective as business rules are not correctly automated. 3) The client questions what is happening when…

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HOW CAN CRE8 ASSIST LAW FIRMS WITH PROCESS IMPROVEMENT AND DIGITAL TRANSFORMATION? 

HOW CAN CRE8 ASSIST LAW FIRMS WITH PROCESS IMPROVEMENT AND DIGITAL TRANSFORMATION? 

In Part 5 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “How can CRE8 assist Law Firms with process improvement and digital transformation?”  George discusses how CRE8 can also help Law Firms develop a flexible spending model to support the firm as it expands or contracts. George provides specific examples of how CRE8 has improved Law Firm operational, transactional, and litigation areas/practices. George has extensive experience assisting AMLAW 100 and 200 firms with Process Improvement (Re-engineering,…

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WHAT STEPS CAN LAW FIRMS TAKE IN TERMS OF DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?”

WHAT STEPS CAN LAW FIRMS TAKE IN TERMS OF DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?”

In Part 4 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “What steps can Law Firms take In terms of digital transformation and process improvement?” George discusses developing a roadmap for a Law Firm and conducting detailed planning for process improvement and digital transformation. He also speaks about how most Law Firms are busy with day-to-day work and have limited experience performing these types of projects. George discusses the benefit of bringing in an external…

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HOW CAN LAW FIRMS OVERCOME DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT PLANNING CHALLENGES?

HOW CAN LAW FIRMS OVERCOME DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT PLANNING CHALLENGES?

In Part 3 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “How can law firms overcome Digital Transformation And Process Improvement Planning Challenges?” George presents a strategy on how Law Firms can develop a plan to inventory and rank processes that require improvement in terms of cost, volume, quality, need for change, and benefit to the client. George discusses how he works with a firm’s transactional, litigation, and operational areas. George has extensive experience assisting…

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HOW CAN LAW FIRMS BEST PLAN FOR DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?

HOW CAN LAW FIRMS BEST PLAN FOR DIGITAL TRANSFORMATION AND PROCESS IMPROVEMENT?

In Part 2 of the interview, Kevin Craine Producer of the Digital Transformation Podcast, asks George “How can Law Firms best plan for Digital Transformation and Process Improvement?” George discusses how improving the quality of Law Firm process will better serve the needs of their clients and reduce firm operating costs through eliminating re-work. George also speaks to the benefit of developing detailed technology requirements before vendor selection and deployment. George has extensive experience assisting AMLAW 100 and 200 firms…

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WHAT ARE THE CHALLENGES FOR LAW FIRMS AND IS THERE A NEED FOR A NEW OPERATING MODEL?

WHAT ARE THE CHALLENGES FOR LAW FIRMS AND IS THERE A NEED FOR A NEW OPERATING MODEL?

In Part 1 of the interview, Kevin Craine Producer of the Digital Transformation Podcast asks George “What are the challenges for Law Firms and is there a need for a new operating model?”  George discusses client pressure to lower Law Firm fees, agree to alternative fee agreements, and follow increasingly complex client guidelines. George speaks to how firms must change how they work to meet new fee agreements and maintain/increase profitability. George has extensive experience assisting AMLAW 100 and 200…

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The Need For Law Firm Process Improvement And Digital Transformation

The Need For Law Firm Process Improvement And Digital Transformation

In a five part interview series George Dunn, President of CRE8 Independent Consultants is interviewed by Kevin Crane, award winning Producer of the Digital Transformation Podcast about the need for Law Firm Process Improvement And Digital Transformation.  George has extensive experience assisting AMLAW 100 and 200 firms with Process Improvement And Digital Transformation.  He is published in Law Technology News, Corporate Counsel, and General Counsel.  Interview sections, include challenges for Law Firms and the need for a new operating model,…

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How Can The C-Suite Reduce Organizational Costs While Improving Service?

How Can The C-Suite Reduce Organizational Costs While Improving Service?

In a retreat, I facilitated for CEO, CFO, CHRO, CAO, CIO, and GLC we discussed how to reduce costs while at the same time improve service to customers and internally. Although there were many technologies discussed, such as AI and Machine Learning, we focused on three practical technologies that can provide immediate benefit – Digital Workflow, E-Signature, and Electronic Content Management. Digital Workflow eliminates the need to route information via email, phone, and paper by automating the intake, routing, decision making, and output. Customer and internal requests…

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