Process Improvement Checklist for Housing Authorities 2022-2023
Focus on improving core Housing Authority processes, including Admissions, Asset Management, Development, Executive, Finance, Human Resources, IPS, Office Operations, Procurement, Property Management, Risk Management, and Safety. Identify programs that are “similar” but use different forms and processes. Determine if critical processes are fully documented and followed, so work will be completed consistently. Measure if re-work occurs when mistakes are made. Tip: Blueprint current processes and identify ways the process can be changed (the way people work) to reduce waiting time, unnecessary…