The Need For Standard Operating Procedures
I recently gave a presentation on the benefits of developing standard operating procedures. Why is this important? Did you know, that for most organizations, less than 35% of their process are effectively documented (complete, consistent, detailed, up-to-date). What is the cost? 1) When employees leave, their organizational knowledge walks right out the door. 2) Digital transformation is less effective as business rules are not correctly automated. 3) The customers question what is happening when products/services delivered are inconsistent. 4) Organizational…