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Why Is There A Need For A Chief Process Officer?

Why Is There A Need For A Chief Process Officer?

Kevin Craine, award winning producer of the Digital Transformation Podcast asks George Dunn, President of CRE8 Independent Consultants¬† in Part 1 of this interview, “Why is there a need for a Chief Process Officer?” George shares that after conducting hundreds of process improvement studies for organizations (improving efficiency, quality, service, governance) he finds that most organizations will wait till a process has reached a crisis (letter from regulator,¬† staff issues, customer complaints,¬† employee turnover) and then reach out for help….

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