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Tag: Friction

Benefits Of A Frictionless Organization

Benefits Of A Frictionless Organization

Benefits of a Frictionless Organization – Introduction. Part 1 Interview of George Dunn, President CRE8 Independent Consultants by Jeremy Jones, CEO Ideas and Impact Podcast. (1.3 minutes). Mr. Dunn has extensive experience assisting fortune 100, middle market, and government with Process Improvement (Friction-Less, Re-engineering, LEAN, Six Sigma, Total Quality, and Business Process Improvement) and Digital Transformation (Digital Workflow, RPA, ECM, Machine Learning, and AI). He speaks at worldwide events and is a recognized author. For more information, contact CRE8 Independent Consultants  …

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The Friction-Less Organization, Benefits And Strategies

The Friction-Less Organization, Benefits And Strategies

This is a five-part interview series focusing on “The Friction-Less Organization, Benefits And Strategies”. The interview is with George Dunn, President CRE8 Independent Consultants and was conducted by Jeremy Jones, CEO Ideas and Impact Podcast.  Sections include: introduction, why is reducing friction important to your organization, an approach to reducing friction with customers and how to reduce friction internally in your organization, reducing friction in our personal life, what are the tools to reduce friction (process improvement, owned technologies, and…

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IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

What is Organizational Friction? Organizational friction disrupts interaction with operations, customers, and vendors. Friction negatively impacts revenue, expenses, compliance, service, and most importantly “the customer’s experience”. What are the signs of friction? Lost sales, complaints on social media, wasted customer time, lack of coordination between departments, lower profitability, and regulatory/legal penalties are a few examples. Friction causes problems that shouldn’t have happened in the first place. Examples of Organizational Friction include complex on-line order web pages, transferring a customer by phone to…

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