This is a five-part interview series focusing on “The Friction-Less Organization, Benefits And Strategies”. The interview is with George Dunn, President CRE8 Independent Consultants and was conducted by Jeremy Jones, CEO Ideas and Impact Podcast.  Sections include:

• introduction,
• why is reducing friction important to your organization,
• an approach to reducing friction with customers and how to reduce friction internally in your organization,
• reducing friction in our personal life,
• what are the tools to reduce friction (process improvement, owned technologies, and new advanced technologies), and
• how to obtain more information.

Each section is from 2 to 4 minutes.  Mr. Dunn has extensive experience assisting fortune 100, middle market, and government with Process Improvement (Friction-Less, Re-engineering, LEAN, Six Sigma, Total Quality, and Business Process Improvement) and Digital Transformation (Digital Workflow, RPA, ECM, Machine Learning, and AI). He speaks at worldwide events and is a recognized author. For more information regarding CRE8 Independent Consultants