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TOP 2021 IMPROVEMENT IDEAS FOR THE AM LAW 100

TOP 2021 IMPROVEMENT IDEAS FOR THE AM LAW 100

As President of CRE8 Independent Consultants, I regularly assist Am Law 100 Managing Partners and Executive Directors to improve firm practices, operations, and processes.  As such, I am routinely asked what are the top improvement ideas? Here is my top three list for 2021. Reduce Friction. ¬†Identify for the client matter lifecycle where friction exists between the firm and the client.¬† Identify interaction (touch) points, friction level, frequency, impact (firm and client), and determine strategies to improve.¬† Many firms look…

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