TOP 2021 IMPROVEMENT IDEAS FOR THE AM LAW 100
As President of CRE8 Independent Consultants, I regularly assist Am Law 100 Managing Partners and Executive Directors to improve firm practices, operations, and processes. As such, I am routinely asked what are the top improvement ideas? Here is my top three list for 2021. Reduce Friction. Identify for the client matter lifecycle where friction exists between the firm and the client. Identify interaction (touch) points, friction level, frequency, impact (firm and client), and determine strategies to improve. Many firms look…