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Month: May 2021

How To Improve Processes To Better Support Remote Operations And Workers

How To Improve Processes To Better Support Remote Operations And Workers

In 2021, whether you are looking to continue to allow workers to work remotely, or you are going to establish adjunct operations (or employees) in other countries to reduce organizational costs, your ultimate success will be judged in terms of how well the process works in terms of communication, quality, cost, friction, and service. After working with hundreds of organizations as an independent process improvement consultant I have some ideas to help get this conversation started but first, let me…

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C-Suite Guide: How To Develop A “Business-Focused” Digital Transformation Plan

C-Suite Guide: How To Develop A “Business-Focused” Digital Transformation Plan

C-Suite executives hear it every day in the news “digital transformation”, “workflow”, “robotic process automation”, “e-signature”, and “hyper-automation”. Sure it sounds great, but what is the cost/benefit, and where should your organization focus? After conducting hundreds of enterprise, department, workgroup, and process-level studies, for organizations ranging in size from 25 to 250,000 employees, across all industries, I have a couple of ideas for you. What not to do. Try to find a home for the technology, let individual users or…

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