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How Can The C-Suite Reduce Organizational Costs While Improving Service?

How Can The C-Suite Reduce Organizational Costs While Improving Service?

In a retreat, I facilitated for CEO, CFO, CHRO, CAO, CIO, and GLC we discussed how to reduce costs while at the same time improve service to customers and internally. Although there were many options discussed, the conversation focused on three practical technologies Digital Workflow, E-Signature, and Electronic Content Management. Digital Workflow eliminates the need to route information via email, phone, and paper by automating the intake, routing, decision making, and output. Customer and internal requests can be made from mobile devices/computers, tracked, fulfilled, and measured.  Digital…

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Is Your Organizations Digital Workflow Project Stuck?

Is Your Organizations Digital Workflow Project Stuck?

A common complaint from organizations and account representatives is once a successful digital workflow project is completed or several are implemented in departments such as IT or HR, the momentum stalls. After conducting hundreds of workflow studies, I believe three reasons are the lack of an enterprise budget, ROI, and roadmap.  Today, there are so many IT projects competing for attention if a compelling digital workflow enterprise-wide business case is not presented and constantly reaffirmed, this technology will become under-deployed, and…

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