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Tag: Processimprovement

PUBLIC HOUSING AUTHORITY IMPROVEMENT CHECKLIST FOR 2020

PUBLIC HOUSING AUTHORITY IMPROVEMENT CHECKLIST FOR 2020

Top Public Housing Authorities improvement topics include going paperless; improving processes to maximize efficiency, quality, and service; and reducing operating risks.  Here is our 2020 checklist for Housing Authorities, including ideas for improvement. Public Housing Authority 2020 checklist questions and ideas. Do your employees need to work remotely but can’t function without going into the office to access paper files?  Also, are documents stored in network drives and email challenging to find or protect from deletion?  If so, explore how…

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Is Process Improvement Valuable In Our Personal Life?

Is Process Improvement Valuable In Our Personal Life?

I have conducted organizational process improvement for over 25 years. In this work, I have used methods such as Total Quality Management, Business Process Management, LEAN, Six Sigma, and Friction>Less™.  These methods provide a way to help organizations improve efficiency, quality, and service. So as we plan for the new year, I have to ask the question. Can we use process improvement methods in our personal life? In reflecting upon this question, here are key concepts, I believe, can help eliminate what is unnecessary,…

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C-Suite Top Four Improvement Ideas for 2020

C-Suite Top Four Improvement Ideas for 2020

As President of CRE8 independent consultants, I regularly work with CEOs, Chiefs, and Directors to solve organizational problems and identify new opportunities.  Based on this work, my top four C-Suite improvement ideas for 2020 are as follows. Better understand your organization from the perspective of the customer. For a moment, forget about web site clicks, likes, deep data conversations, and internal reports; have your executives talk directly to customers. Ask why do they purchase your services or products?  When do…

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