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Category: System Replacement

IS YOUR UTILITY BILLING AND FINANCE SYSTEM FRUSTRATING YOU?

IS YOUR UTILITY BILLING AND FINANCE SYSTEM FRUSTRATING YOU?

As independent consultants, when we are speaking with Public Utilities about their organizational improvement goals, many tell us that their current Utility Billing and Finance computer system is not working as they wish.  Areas of concern can include utility billing maintenance, adjustment and fees, accounts payable, reports, payroll, general ledger, billing revenue, timesheets, customer portal, and electronic document management. What are the Reasons? The current Utility Billing and Finance Computer system is not functioning as needed; staff has to spend…

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