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Category: Chief Process Officer

Chief Process Officer (CPO) requirements, benefits, roles, and responsibilities.

Top Three C-Suite Improvement Ideas For 2021

Top Three C-Suite Improvement Ideas For 2021

As President of CRE8 Independent Consultants, I work with CEOs, C-Suite, and Directors of companies to solve organizational problems and identify new opportunities.  With COVID-19 causing shifts in profitability, increased number of employees working from home, use of online systems, and changes in how services/products are delivered, I have put together my top three C-Suite Checklist improvement ideas for 2021. Reduce Friction.  Assess where friction exists between the customer and your organization, between internal departments/groups, and with your vendors.  In…

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Is There a Need for a Chief Process Officer?

Is There a Need for a Chief Process Officer?

Is your organization under pressure to reduce expenses while at the same time, improve quality and service? Have past process improvement initiatives lacked sustainability and coordinated direction? Can issues (defects) in products or services result in customer service, liability, or regulatory issues? Does your organization need to innovate to be competitive? Is there a benefit to have process risks and improvement objectively measured? If the answer is yes to the above, a Chief Process Officer may be the answer. What…

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C-Suite Top Four Improvement Ideas for 2020

C-Suite Top Four Improvement Ideas for 2020

As President of CRE8 independent consultants, I regularly work with CEOs, Chiefs, and Directors to solve organizational problems and identify new opportunities.  Based on this work, my top four C-Suite improvement ideas for 2020 are as follows. Better understand your organization from the perspective of the customer. For a moment, forget about web site clicks, likes, deep data conversations, and internal reports; have your executives talk directly to customers. Ask why do they purchase your services or products?  When do…

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