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Month: January 2020

Do your employees know how to identify and prevent computer security attacks before they happen?

Do your employees know how to identify and prevent computer security attacks before they happen?

Today, security awareness training is an important tool to teach employees about security awareness, email and phishing attacks, malware and ransomware attacks, cloud and social media best practices, and run simulations to test employees’ ability to recognize and respond to attempted attacks. Important concepts of employee level security awareness training include: best practices for preventing a breach, steps to ensure on-line safety when working remotely, how to reduce risks of Cloud services, how to protect sensitive information, best practices for…

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Law Firm Consultant

Law Firm Consultant

Regardless of the size of an AMLAW 100 / 200 firm, there can be a need to hire an external consultant. For example, firms may not have the time or expertise to conduct operational / process improvement, or new technology assessment/ planning. Or there may be specific goals or projects that Managing Partners, Practice Chairs, Executive Directors or Chiefs would like to have an independent assessment or cost/benefit conducted. Law Firm operational improvement can include evaluating firm, department, practice, and…

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Public Utility Improvement Checklist for 2020

Public Utility Improvement Checklist for 2020

In 2020, electric, natural gas, water, sewage, telephone, and transportation utilities will continue to be under pressure to reduce cost and risk, improve service, and comply with regulation, public disclosure, and litigation requests. What is a Public Utility improvement checklist for 2020? Is there a need to improve internal processes and customer service? If so, inventory process and rank as to the efficiency, service, quality, and risk of penalty. Develop an improvement plan. Do specific areas need to be improved?…

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IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

IS FRICTION HURTING YOUR ORGANIZATION AND ITS RELATIONSHIP WITH THE CUSTOMER?

What is Organizational Friction? Organizational friction disrupts interaction with operations, customers, and vendors. Friction negatively impacts revenue, expenses, compliance, service, and most importantly “the customer’s experience”. What are the signs of friction? Lost sales, complaints on social media, wasted customer time, lack of coordination between departments, lower profitability, and regulatory/legal penalties are a few examples. Friction causes problems that shouldn’t have happened in the first place. Examples of Organizational Friction include complex on-line order web pages, transferring a customer by phone to…

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Does your organization require a radical change?

Does your organization require a radical change?

To keep up with market demands and ever-changing customer (client) requirements does your organization require radical change? For example, does the customer want the price (fee) and completion (fulfilment) time of a service or product significantly lower than the current state? If so re-engineering may be what is required. Re-engineering asks the question regarding the current way of working “why are we doing this at all” and encourages leaps forward, not incremental change. Re-engineering assumes the majority of process steps…

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Project Management Certification Income Advantages, and On-Line PMP Certification Exam Preparation

Project Management Certification Income Advantages, and On-Line PMP Certification Exam Preparation

Both operating and professional project management staff, use project management techniques day-to-day on the job. Every project requires planning, execution, measurement, adjustment, and completion.  According to the Project Management Institute, the Project Management Professional (PMP)® is the most important industry-recognized certification for project managers. A PMP may also increase your earning potential. PMP certification holders earn 23 percent more than their non-certified peers according to the Project Management Salary Survey-Tenth Edition (2018).  Our CRE8 Mindedge online exam preparation courses include…

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Six Sigma On-Line Training and Certification Yellow, Green, and Black Belts

Six Sigma On-Line Training and Certification Yellow, Green, and Black Belts

Six Sigma focus on improving the quality of the process by identification and removal of the cause of process defects and reduction of variability. Six Sigma uses statistical methods and relies on the use of trained Green Belts and Black belts who are internal and external experts. Six Sigma goals towards 99.99966% of the products manufactured, and services provided to be statistically free of defects. Six Sigma follows Deming’s Plan-Do-Check-Act Cycle. Or DMAIC (“duh-may-ick”) which has five phases, including define,…

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Lean Defined and On-Line Training Classes

Lean Defined and On-Line Training Classes

LEAN made popular by Toyota focus primarily on the reduction of Muda (waste) to improve value to the customer. The seven wastes include transportation, inventory, motion, waiting, over-processing, over-production, and defect. LEAN is founded on the belief that waste can be eliminated and asks the question does the process step provide value from the customer perspective. A great way to learn more about LEAN are Mindedge LEAN Basics, LEAN Six Sigma Basics, and Lean Six Sigma Green Belt Courses. Over…

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Agile Defined and On-Line Training Classes

Agile Defined and On-Line Training Classes

Agile, an alternative to traditional project management, promotes adaptive planning, evolutionary development, adaption, frequent inspections, early delivery, continuous testing, and improvement, and encourages leadership that supports team decisions, rapid and flexible response to change.  Learning more about Agile can include, the following Mindedge online classes, exam preparation, certificate, and classes. Introduction to Agile Agile Certified Practitioner (PMI-ACP)® Exam Prep Agile Certified Practitioner (PMI-ACP)® Practice Exams & Exam Strategies Certificate in Agile Project Management Challenges for Agile Teams Integrating Agile Into…

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Is There a Need for a Chief Process Officer?

Is There a Need for a Chief Process Officer?

Is your organization under pressure to reduce expenses while at the same time, improve quality and service? Have past process improvement initiatives lacked sustainability and coordinated direction? Can issues (defects) in products or services result in customer service, liability, or regulatory issues? Does your organization need to innovate to be competitive? Is there a benefit to have process risks and improvement objectively measured? If the answer is yes to the above, a Chief Process Officer may be the answer. What…

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