HOW TO RE-OPEN SECTORS OF THE ECONOMY WHILE PROTECTING LIVES? STANDARD OPERATING PROCEDURES

HOW TO RE-OPEN SECTORS OF THE ECONOMY WHILE PROTECTING LIVES? STANDARD OPERATING PROCEDURES

The current COVID-19 health crisis has costs lives and inflicted a disastrous impact on the United States economy.  Today, government and businesses are identifying how to reopen sectors of the economy while at the same time protecting workers and the public.  Organizations are struggling with how to operate efficiently while staff work from home, a decreased onsite office workforce, and a shift in customer demand. In addition, there can be confusion about who to listen to the federal, state, or…

Read More Read More

PUBLIC HOUSING AUTHORITIES, IS IT TIME TO GO PAPERLESS?

PUBLIC HOUSING AUTHORITIES, IS IT TIME TO GO PAPERLESS?

Today, many Public Housing Authorities are struggling to operate remotely or efficiently, as many of their documents and files are still paper-based.  Given the current COVID-19 health crisis, this puts staff at risk when they have to go into the office to pick up or access their paper files.  Also, staff report that finding, managing, sharing, and protecting documents stored in email, shared network drives, and paper systems can be a challenge. As one Public Housing Authority executive, I spoke…

Read More Read More

PUBLIC HOUSING AUTHORITY IMPROVEMENT CHECKLIST FOR 2020

PUBLIC HOUSING AUTHORITY IMPROVEMENT CHECKLIST FOR 2020

Top Public Housing Authorities improvement topics include going paperless; improving processes to maximize efficiency, quality, and service; and reducing operating risks.  Here is our 2020 checklist for Housing Authorities, including ideas for improvement. Public Housing Authority 2020 checklist questions and ideas. Do your employees need to work remotely but can’t function without going into the office to access paper files?  Also, are documents stored in network drives and email challenging to find or protect from deletion?  If so, explore how…

Read More Read More

IS YOUR UTILITY BILLING AND FINANCE SYSTEM FRUSTRATING YOU?

IS YOUR UTILITY BILLING AND FINANCE SYSTEM FRUSTRATING YOU?

As independent consultants, when we are speaking with Public Utilities about their organizational improvement goals, many tell us that their current Utility Billing and Finance computer system is not working as they wish.  Areas of concern can include utility billing maintenance, adjustment and fees, accounts payable, reports, payroll, general ledger, billing revenue, timesheets, customer portal, and electronic document management. What are the Reasons? The current Utility Billing and Finance Computer system is not functioning as needed; staff has to spend…

Read More Read More

Will Your Records Management Policies, Procedures, Guidelines, Schedules, And Systems Protect Your Utility?

Will Your Records Management Policies, Procedures, Guidelines, Schedules, And Systems Protect Your Utility?

Why is records management important? Have you heard about the penalties that can be levied by courts if a State of Washington Public Utility is not able to respond to public records requests?  Have important electronic or paper documents every gone missing?  Can you easily search for documents on shared network drives? Are paper documents kept forever (ongoing storage costs)?  Do you have thousands of emails stored in your inbox? What is the first step to protecting your Utility?  Well…

Read More Read More

Looking to Improve Your HR Skills and Update HRCI Credits?

Looking to Improve Your HR Skills and Update HRCI Credits?

Obtain a certificate in Human Resource Management, prepare for the PHR exam, prepare for the PHR exam, or take HR knowledge classes, as follows: Certificate in Human Resource Management – This certificate will teach the basics of managing the benefits and policies that support an effective staff. What an employer need to know about anti-discrimination regulations. The key aspects of pay policies. How can an employer avoid the traps of the employee selection process? Upon successful completion, of this course,…

Read More Read More

Time to Upgrade Your Operations Management Skills?

Time to Upgrade Your Operations Management Skills?

In the challenging areas of operations, it is important to continue to upgrade your skills. Areas of importance can include supply chain basics, operations management,  logistics and distribution management, and procurement and supply management, as follows: Supply Chain Basics – Supply chain management, including supplier evaluation, logistics, and inventory management.  Operations Management – Interplay of supply chains and demand management, roles that processes and process management play in robust operations, and use of specific tools, techniques, and methodologies (including Lean,…

Read More Read More

Want to up Your Teams Creativity?

Want to up Your Teams Creativity?

Spurring creativity in teams can be very challenging, but could also be the difference between a successful team and an unsuccessful one. Goals to increase team creativity include: the connection between creativity and innovation, five factors for creative teams, brainstorming, Discussion 66, anonymous idea generation, and visioning, importance of diversity in team creativity, techniques for prototyping new ideas, how to overcome creative barriers for teams and organizations, and ways to make teams and organizations more open to creativity and innovation….

Read More Read More